29-31 May 2023
Electric Vehicle Innovation Summit
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Mark Carson
Customer Experience and Quality Director - Africa, Middle East, Pacific, Renault Middle East

About me

About

Mark Carson is Director of Customer Experience and Quality for Renault Africa, Middle East Pacific covering 54 countries and has based in the Dubai Office for the past 10 years. Having successfully completed his automotive and engineering degree Mark joined Renault UK. Prior to moving to the Middle East, he was responsible for Network Field Quality and Government Liaison and was actively involved in the introduction of Renault’s Electric Vehicle program into the UK market. Upon moving to the region, he undertook the responsibility of the Electric Vehicle durability testing program to ensure all products were fit for market introduction in the Middle East. As Customer Experience and Quality Director, Mark is responsible for the customer journey and experience delivered in each country along with product quality development. He is responsible for the testing of all new products under local conditions to ensure they meet regional requirements including the compatibility with infrastructure and ensured Renault Zoe and Twizy were suitable to meet the demands of the climatic conditions in the Middle East. Mark is a member of the C.E.B.C, Future Mobility Club and is fully committed to Future Mobility which will reshape the automotive industry and the way we provide new and existing servicesto our customers and the challengesthis presents us with.

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